What is the difference between shipping and delivery?
Shipping refers to packing and dispatching of your order. While placing an order, you may find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). All orders which are in stock are dispatched within 72 hours of the order placed (except weekends and national holidays). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take another 1-3 days depending on the address specified for the order. In case of remote areas, the orders are delivered within 7-8 business days. Bulk orders have a predefined delivery time which would be mentioned during order placement.
Do I have to pay any shipping and delivery charges?
Shipping and Delivery charges are particular to a product and have been mentioned on each product page. The charges will vary depending on your location, weight & volume of the product. During any promotional event or an offer, the shipping and delivery is provided free of cost for many products on Schooloo.com.
What is the expected delivery time for my order?
All orders which are in stock are dispatched within 72 hours of the order placed (except weekends and national holidays).
Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.
What should I do if I find my package opened or tampered with upon delivery?
Schooloo.com believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by calling us on +91-9818738877 within 7 days of delivery of package. We will look at it immediately and get back to you.
Why did I receive a partial order?
We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry your order is on its way to you!
The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product, at the earliest.
How can I find out if Schooloo.com delivers to my location?
You can find out if Schooloo.com.com delivers to your location while checking out your cart and filling the shipping address. Based on your pin code we will let you know if we deliver at your location. Schooloo.com keeps updating the list of serviceable Pin Codes. So, if delivery option is not available right now, please come back to see if this has changed.
The status on the tracking website shows delivery was attempted but I was not there. Is it possible to get the delivery now?
The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.
What if the order is not delivered within estimated delivery time?
In case the order is not delivered within estimated delivery time, following could be the reasons:
If the address or PIN Code provided is incorrect
Nobody is present at the address to collect the shipment
If COD and cash is not ready at the time of delivery
If you ask for a delayed delivery
If you request for self-pickup at later point in time